At Lucien Downes Art, every piece is prepared and shipped with care to ensure it arrives safely and beautifully to your collection. Lucien Downes Art is committed to delivering each piece with the care, protection, and professionalism that fine art deserves.

Below you will find detailed information regarding processing times, domestic shipping, international orders, packaging standards, and delivery policies.

Order Processing

All orders are processed within 3–7 business days unless otherwise noted on the product page.

• Original artworks may require additional preparation time for protective crating.
• Giclée prints are carefully rolled and packaged prior to shipment.
• You will receive tracking information once your order has shipped.

Business days exclude weekends and holidays.

Domestic Shipping (United States)

Orders shipping to the U.S. mainland, Alaska, Hawaii, Puerto Rico, and U.S. territories are treated as domestic shipments.

• No customs duties or VAT apply.
• You will only pay the shipping rate displayed at checkout.
• Delivery timelines typically range from 2–7 business days depending on carrier and destination.

Lucien Downes Art ships from St. Croix, U.S. Virgin Islands, via trusted carriers including USPS, UPS, FedEx, and DHL.

International Shipping (Outside the United States)

We proudly ship worldwide.
International orders may be subject to:

• VAT (Value Added Tax)
• Import duties
• Customs clearance fees

These charges are determined by your country’s customs authority and are not included in the purchase price or shipping cost.
International collectors are responsible for any VAT, duties, or customs fees assessed by their country.
Customs processing times vary by destination and may impact delivery timelines.

Packaging Standards

Every artwork is packaged to museum-quality standards:

Original Artwork

• Wrapped in protective archival materials
• Corner-protected
• Double-boxed or crated when necessary
• Insured for full purchase value
• Signature confirmation required upon delivery

Giclée Prints (Unframed)

• Rolled in acid-free protective tissue
• Shipped in heavy-duty crush-resistant tubes
• Proper diameter selected to prevent curl stress
• Fully insured

Shipping Carriers

Carrier selection is based on:

• Destination
• Package size and weight
• Delivery reliability
• Transit time

Available carriers may include USPS, UPS, FedEx, and DHL.
Tracking information is provided for all shipments.

Delivery & Signature Requirements

High-value artwork may require:

• Adult signature upon delivery
• Photo confirmation (carrier dependent)

If delivery is attempted and no one is available to sign, the carrier will follow their standard redelivery procedures.

Lost or Damaged Shipments

If your artwork arrives damaged:

1. Photograph the packaging and artwork immediately.
2. Retain all packing materials.
3. Contact us within 48 hours of delivery.

All shipments are insured. Claims must be initiated promptly.

Lucien Downes Art is not responsible for:

• Delays caused by customs
• Carrier-related delays
• Incorrect shipping addresses provided at checkout

Address Accuracy

Please ensure your shipping address is accurate at the time of purchase.

Lucien Downes Art is not responsible for orders shipped to incorrectly entered addresses.

Additional shipping fees may apply for returned or redirected packages.

Delivery Timeframes

Estimated delivery windows:

These are estimates and may vary due to customs clearance or carrier conditions.

Questions

If you have any questions regarding shipping, international delivery, or special handling requests, please contact:

Luciendownesart@outlook.com

We are happy to assist collectors prior to purchase.